In a comprehensive review, our team rates Farmers Insurance 4.3 out of 5.0 stars for its good customer reviews and comprehensive car coverage options.
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Farmers has been offering insurance products since 1928, but is the insurer the right choice to protect your vehicle? In this review, our team takes a closer look at Farmers insurance reviews, coverage options, average rates, and more to see how it compares to the industry’s best car insurance companies.
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We rate Farmers 4.3 out of 5.0 stars. Its comprehensive car insurance coverage, nationwide availability, positive Farmers insurance reviews, and A- financial strength rating from AM Best make it a smart choice for many drivers looking to insure their vehicle. However, you may be able to find more affordable rates from another top insurer.
| Reviews Category | Rating Score |
|---|---|
| Cost | 4.0 |
| Coverage | 4.5 |
| Reliability | 4.4 |
| Service | 4.4 |
| Overall Rating | 4.3 |
Better Business Bureau (BBB) rating: A
BBB complaints in the past three years: 981
J.D. Power customer satisfaction index: 893 / 1,000
Trustpilot rating: 2.0 / 5.0
Farmers insurance reviews from customers tend to be mixed. However, with an A- rating from AM Best and an A rating from the BBB, the company has a sound industry reputation. The insurer has a 2.0-star consumer rating on Trustpilot and a 1.4-star rating from customers on the BBB. It is important to note that neither site has a large number of reviews for the provider, so this is not representative of all Farmers policyholders.
Below are some sample positive reviews and complaints about Farmers Insurance’s services:
“I just switched my home, auto, motorcycle, and horse trailer [insurance] to Farmers. [The customer service representative] patiently reviewed my current coverage, took away things I didn’t need, and [added] things I should have. So professional and [Farmers] truly cares about you as an individual.”
– Kat T. via Trustpilot
“Great company with a solid, financially sound product at a great price. I’m very pleased with my experience and I almost cut my auto rates in half for more coverage.”
– Eddie H. via BBB
“After being pressured to take my truck to their ‘preferred’ body shop, I’m still waiting and it’s been five weeks. A repair that should have taken one week, ten [days] at most, has dragged on for over a month with no end in sight.”
– Anthony A. via BBB
“It’s impossible to get anyone on the phone after filing a claim. I [had] to leave 4 to 5 voicemails before anyone would call back.”
– Jade D. via BBB
On the other hand, Farmers performed well in the J.D. Power 2021 U.S. Auto Claims Satisfaction Study℠, highlighting its positive insurance claims experience. Farmers ranked fifth overall and scored 893 out of 1,000 points, which is above the industry average.
Based on our rate estimates, full coverage auto insurance from Farmers costs about $2,032 per year. The insurer’s average cost is 17 percent higher than the national average, which is $1,732 per year for a full coverage policy.
To give you a better idea of what you may pay with the provider, the table below highlights the average cost in a number of states where Farmers auto insurance is available. These estimates are based on a 35-year-old driver with a clean driving record and good credit.
| State | Annual Rate Estimate | State | Annual Rate Estimate |
|---|---|---|---|
| Alabama | 2,195.0 | Arizona | $2,064 |
| Arkansas | 1,487.0 | California | $2,963 |
| Colorado | $2,508 | Florida | $3,715 |
| Hawaii | $1,464 | Idaho | $1,579 |
| Illinois | $2,067 | Kansas | $1,854 |
| Minnesota | $1,709 | Missouri | $2,164 |
| Montana | $2,294 | Nebraska | $1,920 |
| Nevada | $3,135 | New Jersey | $3,084 |
| New Mexico | $1,828 | North Dakota | $1,465 |
| Oklahoma | $1,830 | Oregon | $1,872 |
| South Dakota | $1,860 | Tennessee | $1,518 |
| Texas | $1,278 | Utah | $2,116 |
| Washington | $1,353 | Wyoming | $1,522 |
*Farmers auto insurance cost information not available for all states.
It’s important to note that these are estimates and the rates you receive will vary. The best way to determine how much you’ll pay is to get a personalized car insurance quote. There are multiple factors that commonly affect the cost of insurance, which include:
Farmers insurance reviews mention the company’s range of discounts that can help make your auto insurance policy as affordable as possible. Farmers auto policy discounts include:
| Multiline | Get a multi-policy discount when you bundle at least one additional Farmers policy with your auto insurance, such as a homeowners insurance policy. |
| Multicar | Save money when you insure more than one vehicle with Farmers. |
| Affinity | Receive a discount if you’re part of certain businesses or organizations or if you’re a military member. |
| ePolicy | Save on your premium by enrolling in ePolicy. |
| Good Payer | Get a discount if you have no billing late fees within the last 12 months (not available in California). |
| Safe Driver | Receive a discount if you have zero bodily injury points on your policy. |
| Distant Student | This discount is available if you have a student who goes to school at least 100 miles away and doesn’t regularly use the covered vehicle. |
| Good Student | This discount is offered to students with a 3.0 GPA or higher, those on the Dean’s list or honor roll, or students in the top 20 percent of their class. |
| Shared Family Car | Get a discount if you have more active drivers than vehicles in your household (not available in California). |
| Mature/Defensive/Senior Driver | Receive a discount if you’re over 55 and you’ve completed state-approved safe driving training in the last three years (not available in all states). |
| Homeowner | Save money on your auto policy if you’re a homeowner. |
| EFT | This discount is offered to those who use automatic monthly payments to pay their policy bill. |
| Pay In Full | Get a discount when you pay your premium in full at the start of the policy term. |
| Homing Device | Receive a discount if you have a device installed to your vehicle that can track and locate your car if stolen (system must be approved by Farmers). |
| VIN Etching | Get a discount if you have your vehicle identification number (VIN) etched on glass and other surfaces. This discount is not offered in all states. |
Farmers has discounts for some additional vehicle safety features as well, such as antilock brakes, anti-theft devices, daytime running lights, airbags, and automatic seatbelts. However, these discounts are not available in all states.
The Signal app offers Farmers customers the opportunity to earn an initial five percent discount for safe driving. You can then save 15 percent each time your policy renews as well as another 10 percent for enrolling drivers under 25 in your household.
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| Liability | Bodily injury (BI) liability insurance covers the medical expenses for other drivers and their passengers after an accident where you are at fault. Property damage (PD) liability insurance pays for damages to other drivers’ vehicles after an accident where you are at fault. |
| Collision | Collision coverage pays for damages that occur while your car is moving, either with another vehicle or a road hazard, or if you flip your vehicle. |
| Comprehensive | Comprehensive coverage pays for damages to your own vehicle that are caused by animals or natural disasters. It also pays to repair or replace your vehicle if it is stolen or vandalized. |
| Medical Payments | Medical payments (MedPay) covers medical bills for you and your passengers after an accident. |
| Personal Injury Protection | Personal injury protection (PIP) pays medical bills for you and your passengers after an accident. PIP may also pay for other expenses such as lost wages. |
| Uninsured/Underinsured Motorist | Uninsured/underinsured motorist coverage pays for damages to your vehicle if you are hit by another driver who does not have insurance or does not have enough insurance to fully pay for the cost of damages. |
| Rideshare Insurance | Coverage for Uber and Lyft drivers |
| Towing and Roadside Assistance | Provides services for towing, lockouts, jump-starts, and fluid delivery |
| Loss of Use | Covers a certain amount of transportation costs while your car is repaired |
| Guaranteed Value™ | Pays an agreed-upon value if your car is a total loss |
| Customized Equipment | Covers cost to repair/replace aftermarket equipment |
| Personal Umbrella | Additional liability coverage to protect your assets from lawsuits |
| Glass Deductible Buyback | Covers repair/replacement of windshield and glass ($100 deductible) |
| Full Windshield and Glass Coverage | $0 deductible on glass repair/replacement |
| Spare Parts Coverage | Covers cost to replace spare parts up to $750 |
| Original Equipment Manufacturer (OEM) | Covers cost of using factory-original parts |
| New Car Replacement Coverage | Covers the cost to replace your car with a new one of the same make/model |
| Accident Forgiveness | Forgiveness of one at-fault accident every three years |
Your Farmers auto insurance policy will cover rentals cars. However, this coverage is limited to the terms of your personal car insurance policy. This can work out fine if you own a luxury car that is covered under your policy, but if you have an old vehicle there may not be enough coverage for a rental. If your policy covers your rental you will usually only be required to pay a deductible if there is any damage. To find out your rental car coverage, You can either read your policy to find out what limits to coverage or call a Farmers agent.
You can cancel your Farmers Insurance policy by calling an available agent at 888-327-6335, visiting your local Farmers office, or mailing a cancellation letter to: Farmers Customer Service, 6301 Owensmouth Avenue, Woodland Hills, CA 91367. You are able to cancel at any time, but be aware that you may be charged a $50 early cancellation fee. So if you are planning to cancel your policy it may be best to wait till close to the end of your Farmers Insurance policy term.
Farmers Insurance offers more than just car insurance coverage and they have many options for life insurance and home insurance. Below we breakdown their homeowners and life insurance policy coverage offerings:
Farmers offers three tiers for home insurance policies which include standard, enhanced, and premier plans. Their standard policies come with dwelling coverage, loss of use coverage, non-related weather damage coverage, personal property protection, and liability coverage. Flood and earthquake insurance is excluded from the standard policy but they are available as add-on options. For those renting or living in condos Farmers Insurance also offers specialized rental insurance coverage for liability, personal property, outbuildings, and displacement. Many discounts are also offered for homeowners policies including a multipolicy discount, claim free discount, claim forgiveness, and more.
Using the Farmers mobile app, you can pay your policy bill, access your auto insurance ID card, start a claim, and more. The app is highly rated with a 4.8 out of 5.0-star rating on the App Store and a 4.6-star rating on Google Play.
Farmers offers usage-based insurance through its Signal® app which offers discounts on your premiums for good driving. To participate in the Signal program, call your Farmers agent. They can text you a link to download the Signal app so you can get started. The Signal usage-based insurance program is available in all states except Louisiana, Massachusetts, Mississippi, Missouri, and Oregon.
Our reviews team rates Farmers auto insurance 4.3 out of 5.0 stars for its many comprehensive coverage options for vehicles, great reputation, and nationwide availability. While the company does not have especially competitive rates, its coverage and good customer service reputation may be worth the cost. While Farmers can be a good choice for car insurance, we recommend searching around and comparing quotes before committing to a provider.
When you’re searching for the best and cheapest car insurance that will fit your needs, it’s best to get quotes from multiple providers before making a final decision. We recommend reaching out to Geico and USAA to find quality coverage at the best rates.
Our review team names Geico the Best Overall Provider in 2022. As the second-largest insurer in the U.S., Geico has a standout industry reputation and a strong history of customer satisfaction. Geico has an A++ AM Best financial strength rating, highlighting its ability to reliably meet claims obligations, as well as an A+ BBB rating.
The insurer is known for offering some of the lowest average car insurance rates for many drivers along with a wide range of discount opportunities. It also offers usage-based insurance through its DriveEasy program, which can help safe drivers save on their premiums.
While USAA is only available to military members, veterans, and their families, it’s a great option for those who qualify. USAA consistently offers some of the most affordable rates nationwide and is known for offering quality auto insurance coverage.
USAA holds an A+ rating from the BBB and an A++ AM Best financial strength rating. The company also frequently receives high scores in J.D. Power customer satisfaction studies.
