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Replied
Empire Today replied to this review.Back in 2020 we reviewed many different flooring companies and made a decision to go with Empire. Due to their ratings of both pricing, installation and quality it seemed to be the best choice. Unfortunately, that was a major mistake on our part.
During the install of the flooring, we had done on our entire downstairs area (included kitchen, dining room & living room) all seemed to go well. Floor installers were professional and seemed to be the right choice when it came to look and quality.
Beginning in January of 2022, there seems to be cracks appearing, shown in attached pictures, which began to show my doubts with the quality of the flooring. Less than two years later, the flooring began to crack, and worse, begun to come up from the floor and separate (pictures attached).
Of course, this occurred after the contract expired which they only provided a one-year warranty with, and we all know not much will occur with flooring issues after only a year.
I am not arguing the contract at all but the actual quality of the flooring. For the flooring to begin having issues with less than two years is quite an eye opener. I have contacted Empire customer service with my concerns, and they tell me that it's my responsibility to fix since the contract was only for one year.
Totally get that but my issue, again, is with the quality of the flooring. If you want a flooring product that only will last roughly less than two years than look to go with Empire. We were in the process of doing our second floor with Empire but after what occurred on our first-floor area, there would be no chance of selecting them. They really need to work on the quality of their product and wanted to share this if anyone is looking for any type of flooring. Be very cautious with selecting Empire for your flooring needs.
Recommendation: Be cautious with selecting Empire for your flooring needs as they have quality issues with their product.
Read full review of Empire Today and 3 commentsThe complaint has been investigated and resolved to the customer's satisfaction.
